Sonia De Lorraine Agency
CONSUMER Commentary, Reviews, Experiences, & Misc. Statements ... ... ...
Hello, I'm interested in Your Reviews and Experience with Sunshine Air Conditioning Inc. As I started this website for just that purpose, to gain your experience with this AC company and see if my experience was a fluke or if this is their general practice when it comes to their consumers. As for my experience, I did NOT choose This company to install my new Central Heating and Air Conditioning Unit; a Contractor by the name of Chris Sneed (Contractor & Owner of AZ COASTLINE) subcontracted this company as His choice for my new HVAC installation. This installation was done Recently, in circa Mid to Late December 2024 and had issues with this installation IMMEDIATELY.
There was a gas leak that I smelled (eggs) that nearly knocked me over and I mentioned it to the installation team, each person that came to do this installation, including the supervisor, who mentioned to me that he can't smell it anyway, because he had lost his sense of smell and can't smell anything if he wanted to. However, the other members of his installation team DID smell it and a few said it was probably the gas meter outside as they turned it off to install it and perhaps it was old and had a leak; never using a Sniffer to check inside around the HVAC Unit. And two of the men on this installation team were kind, and said they could still smell it and that I should probably contact the Gas Company and report that there could possibly be a gas leak at their meter; while the others on that installation team said they could no longer smell it, but these 2 said it was still very strong smell of gas, and stressed I contact the Gas Company immediately. Which I did. And sure enough, there was a leak out there at the meter where the installation team turned their meter off and then back on; prior to that, no one touched it and no gas leak smell, strong or otherwise. The nice gentleman with SW Gas repaired the problem at the outside gas meter; he did not check the inside HVAC unit as it was not reported as there being a leak at the HVAC Unit; NOT YET.
Wait, it does NOT STOP there; for there was a gas leak in my home at the unit itself, where it was hooked for the Furnace; since December 2024, all the way through to January 2025. And it took a SW Gas man (along with the local Fire Department) to come out for anything to be handled on that, when I had repeatedly told all parties involved that I suspect a gas leak (getting stronger sulfur aka egg smell). The SW Gas man who came out had to turn off the gas to the NEW HVAC Furnace and being it was cold December 2024, I had to go to storage facility to get an electric heater; but used an electric blanket also, as it was freezing cold. The SW Gas man wrote up a form stating there was a gas leak and the furnace could not be used until it was fixed and fixed properly. A Sunshine HVAC employee came out and did not have a sniffer to check for the gas leak, but showed the bubbles with liquid soapy water, to see where the gas leak was located. This employee stated it was the same problem that the SW Gas man stated it was (cracked behind connector), and he went to his truck got speak to his boss privately, but I followed (kept record of total incident), and his boss told him what to do. However, he was insistent to go a lesser expensive route and put a different coil and left that cracked connector and said it was fixed. I asked if he had ever worked on a gas leak repair before, (on record), and he stated that he had not. So I was a bit nervous about his overriding his boss's repair advice and his repairing another part altogether. And he had no sniffer to make certain that there was not even a small gas leak; being it seemed to start as a smaller gas leak into a larger one, in the first place; as he went by the spray bottle of soapy water showing no sign of bubbling. Oh, almost forgot, it did show bubbling and he tightened that coil (which is the reason connectors crack, per the SW Gas man shared). The next day (or so), his Sunshine Air Conditioning Inc boss and Contractor Chris Sneed (owner of AZ Coastline), came to check it out by looking at it and they too brought no sniffer (though Chris told me he checked it with a sniffer without my seeing it; I don't know how, as I was there by the two of them; plus, it might have been reassuring had he used the sniffer in my presence.